Terms of Sale – Ashtiri E-Commerce Platform
1. Introduction and Acceptance of Terms
By accessing or using the Ashtiri website ("Platform", "we", "us", "our"), placing an order, or making a purchase, you agree to be legally bound by these Terms of Sale, as well as our:
These Terms apply to all users and customers residing in Kuwait or purchasing goods/services from this Platform.
● All orders placed on the Platform are considered offers made by the customer and are subject to acceptance by Ashtiri.
● We reserve the right to accept or reject any order at our sole discretion, without liability, including but not limited to:
● Product unavailability
● Pricing errors
● Payment verification issues
● Suspicious or fraudulent activity
● Prices displayed on the Platform are inclusive of VAT where applicable unless otherwise stated.
● Prices are subject to change without prior notice; however, once an order is confirmed, the price will remain fixed for that transaction.
● Payment must be made in Kuwaiti Dinars (KWD) through approved payment methods.
● Any applicable taxes, duties, or fees shall be borne by the customer.
● We strive to provide accurate product descriptions, images, and specifications.
● However, we do not guarantee the accuracy or completeness of such information.
● Products shown may vary slightly due to photography, lighting, or screen resolution.
● We are not liable for typographical errors or omissions.
● Goods shall be delivered in accordance with our Delivery Policy .
● Risk of loss or damage passes to the buyer upon delivery to the agreed destination within Kuwait.
● In case of delay caused by the buyer (e.g., incorrect address), Ashtiri is not liable after reasonable attempts to deliver.
● Returns and exchanges are governed by our Returns and Exchange Policy , which complies with Article 17 of the Consumer Protection Law.
● Customers have the right to return non-customized goods within 14 days of delivery, provided they are unused, in original packaging, and with proof of purchase.
● Refunds will be processed within 14 days of receiving the returned item.
● Final sale items, personalized/custom-made goods, or perishables may not be eligible for return unless defective.
● To the maximum extent permitted under Kuwaiti law, Ashtiri's total liability arising from use of the Platform or purchase of products shall not exceed the purchase price paid by the customer.
● We are not liable for indirect, incidental, or consequential damages.
● We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure)..
● All content on the Platform, including text, graphics, logos, trademarks, and images, is owned by Ashtiri or our licensors and protected under Kuwaiti and international intellectual property laws.
● Unauthorized use of any content is strictly prohibited.
● Users must not:
● Use the Platform for unlawful purposes
● Attempt to hack, scrape, or interfere with the system
● Misuse personal data or impersonate others
● We reserve the right to suspend accounts violating these terms.
Users are subject to Kuwait's Cybercrime Law No. 63 of 2015 and E-Transactions Law.
● These Terms of Sale shall be governed by and construed in accordance with the laws of the State of Kuwait.
● Any disputes arising from these Terms shall be resolved in the courts of Kuwait.
● Ashtiri may update these Terms at any time. Changes will be posted on the Platform and effective immediately.
● Continued use of the Platform after changes implies acceptance of the updated Terms.
● These Terms constitute the entire agreement between you and Ashtiri regarding the use of the Platform and purchases made herein.
● In the event of conflict between these Terms and other policies (Privacy, Returns, etc.), these Terms shall prevail unless otherwise specified.